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Involving Employees in the Digitalization Process
by Lea Liebetegger
Digitalization has long been a topic in many companies and is changing the way we work. To successfully drive digital transformation, strong leadership and a solid concept are important, but actively involving the team matters most. It is the employees who deal with the changes of digitalization every day. They play a key role in success, yet are often left out. In this Knowledge Hub article, you’ll learn what role your employees should play in the digitalization process.
The Company as a Holistic System
First, it’s important to see the company as a holistic system. Remember that all departments and employees are interconnected and depend on each other, just like your processes and systems. They influence one another and should all be kept up to date. Open and transparent communication is essential to inform employees about the reasons and benefits of digitalization, and to report regularly on progress. The effects of digitalization impact the entire company, from production and administration to sales and marketing.
Supporting Employees
Not all employees automatically have the necessary digital skills, so ongoing training is essential. Only when your employees understand what is happening in the company as part of digitalization can they actively contribute. Targeted training sessions, continuing education, or workshops can be offered for this purpose. These should address not only technical aspects but also changes in work methods and collaboration. This strengthens your employees’ know-how and raises awareness of digitalization. Above all, developing a shared understanding of the digitalization process must come first.
Pilot Projects
To test the effects of digitalization on specific areas, pilot projects are recommended. Selected employees can participate to test new technologies and provide feedback. Their experiences help identify problems early and develop solutions. Involving employees directly in the process also increases their motivation.
Strengthening Internal Collaboration
Because digitalization often affects several departments, close collaboration is required. One effective measure is to form interdisciplinary teams from different departments. Different perspectives and skills can be pooled, enabling ideas and suggestions for improvement to be discussed. Introducing collaboration tools or project management tools can improve teamwork by making communication quicker and easier. Workflows should also be adapted to ensure these tools are used effectively. Other ideas to foster collaboration include regular meetings where employees exchange ideas, set weekly goals, and clarify next steps in the digitalization process.
Taking Employee Feedback Seriously
Continuous process optimization requires employee feedback. Criticism as well as positive experiences and successes should be collected, analyzed, and taken seriously on a regular basis. This ensures your investments in digitalization truly meet the needs of employees and customers. Regular feedback between employees and managers also promotes open communication and strengthens trust in the company’s digital transformation. Only when everyone works together can visions be realized. When employees are involved in innovation processes, the step toward a digital future becomes much easier. We place great value on helping you and your team develop a shared understanding of your company’s goals so you can work toward them with motivation. Our aim is to support you and your company on the path to digitalization and help you improve your operations and efficiency. If you’re ready to seize the opportunities of digitalization and lead your company into the future, contact us. We look forward to supporting you in this process!
Tags: digitalisation / employees
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