terms and conditions (t&c)

1. These Terms apply to all consulting, advisory, digital transformation, AI, automation, or implementation services offered by ivato Business Consulting FZC LLC (hereinafter “the Provider”).
2. By engaging with the Provider, the client (hereinafter “the Client”) accepts these Terms as binding for all current and future business relationships.
3. The Client confirms that it is a business entity and that all services are used for commercial or professional purposes.
4. Any conflicting or additional terms from the Client are not valid unless explicitly confirmed in writing by the Provider.
5. All advertisements, presentations, or digital descriptions of the Provider’s services are non-binding and do not constitute an offer in the legal sense.
6. A contract is concluded once the Provider confirms the Client’s order in writing, electronically, or through mutual agreement (including email, message, or signed document).

1. The Provider offers two core service categories:
   • Consulting & Advisory: Strategic consulting, AI readiness, business transformation, process optimization, leadership, and growth strategy.
   • Implementation & Execution: Project realization, digital infrastructure, automation, or system integration delivered with internal or external specialists.

Unless explicitly agreed otherwise, the Provider delivers services, not works under warranty law.

The Provider does not guarantee specific commercial outcomes or profits.

The Client shall provide timely cooperation, data, and access required for service delivery. Delays caused by the Client extend agreed deadlines accordingly.

1. The Client may request reasonable changes to the scope of work before delivery.
2. The Provider will evaluate any additional effort, cost, or time required and confirm before execution.
3. If the Client does not accept the revised terms within five (5) working days, the Provider will continue under the original agreement.

1. Upon completion of deliverables, the Provider will notify the Client and request confirmation of acceptance.
2. Acceptance occurs in writing, electronically, or implicitly by the Client’s operational use of the deliverables.
3. Minor deviations that do not materially affect functionality shall not justify refusal of acceptance.
4. Full ownership and usage rights transfer only after complete payment.

1. The Provider may engage qualified third-party companies, contractors, or technology partners (“Subcontractors”) to perform parts or all of the agreed services.
2. The Provider remains the Client’s contractual contact and is responsible for coordination, communication, and quality supervision.
3. The Provider shall not be liable for defects, delays, or damages caused by third-party performance, systems, or software, unless arising from the Provider’s gross negligence or willful misconduct.
4. When third-party services (e.g. software development, hosting, cloud or AI systems, or licensed solutions) are delivered through or on behalf of the Provider, the vendor’s own terms and liability apply exclusively for those components.
5. The Provider will, upon request, disclose the identity of involved Subcontractors and assist in coordination where reasonably necessary.

1. The Provider grants the Client a non-exclusive, non-transferable right to use the delivered results for its internal business purposes.
2. The transfer of usage rights becomes effective only after full payment.
3. Resale, duplication, or modification of deliverables requires prior written approval by the Provider.
4. Third-party licenses or software products remain subject to their respective license terms.

1. All prices are quoted excluding VAT, unless otherwise specified.
2. Payment is due in full upon signing, unless an installment plan has been explicitly agreed in writing.
3. The Provider may suspend services in case of delayed or incomplete payment.
4. Payments shall be made to the bank account stated on the official invoice.

1. The Provider is liable only for losses caused by gross negligence or intentional misconduct.
2. Liability for indirect, incidental, or consequential damages (including data loss or profit loss) is excluded as far as legally permissible.
3. Any claim for damages is limited to the total value of the respective contract.
4. Standard or third-party systems are governed by the warranty terms of their respective suppliers.
5. The Provider’s liability ends upon the Client’s full acceptance of the delivered work.

1. Contracts are concluded for the duration specified in the individual agreement.
2. Unless otherwise agreed, the contract automatically renews for the same term unless terminated in writing 30 days before renewal.
3. Early termination by the Client without cause is excluded.
4. Either party may terminate for material breach after written notice and a reasonable cure period.

1. Both parties shall treat all business, financial, and technical information as confidential.
2. This obligation continues indefinitely beyond the contract term.
3. The Client agrees not to share internal documents, materials, or workshop content with third parties without written consent.

1. These Terms and all related contracts are governed by the laws of the United Arab Emirates.
2. Exclusive jurisdiction is Sharjah or Dubai, UAE.
3. Contract language: English.

1. The Provider complies with UAE Federal Data Protection Law (No. 45 of 2021) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Personal data is collected only for business communication, service performance, or invoicing purposes.
3. By entering into a contract, the Client agrees to be contacted via email, phone, or other electronic communication.
4. Clients can withdraw consent at any time by contacting: privacy@trustedgrowthgroup.com.

1. Amendments or side agreements require written confirmation from both parties.
2. Should any provision be invalid or unenforceable, the remaining clauses shall remain effective.

© ivato Business Consulting FZC LLC – All rights reserved.

Trusted Growth Group is a brand operated by ivato Business Consulting FZC LLC, Sharjah Publishing City Free Zone, UAE.