Before the project, decentralised brokers worked in daily patchwork mode: risk questionnaires arrived via online forms and were then retyped by hand into Excel and legacy systems. Regulatory needs and suitability checks dragged on because data was missing or duplicated. There was no end-to-end view for risk calculation and coverage checks; quotes, policies, invoices and supporting documents were produced in different systems. Claims, collections and payment reconciliation ran separately—media breaks and quality losses were the norm, and there was little transparency across all contracts and cases.
We turned this into a clear, digital end-to-end process. At the core is a multi-tenant broker portal where standardised risk questionnaires, coverage checks and quote creation follow one process and one standard. All inputs flow via API straight into a new insurance CRM with purpose-built pipelines (Lead → Quote → Application → Policy Issuance → Claims → Collections) and clean workflows and automations. Data validation ensures mandatory fields are complete and correct; contract, quote, invoice and policy are generated from templates, digitally signed (eSign) and—after approval—sent automatically, including structured follow-up.
Through an API layer, policy administration, DMS and finance systems are connected; claims and collections now run seamlessly, including automatic payment reconciliation. The result: quotes in minutes instead of hours, a single source of truth for brokers, back office and management, far fewer media breaks and errors—and noticeably more time for customers instead of copying and retyping.